Terms of Service & Policies – Atelier Lumina Obscura

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Thank you for choosing Atelier Lumina Obscura. We are a small independent analog photography studio specializing in handcrafted, one-of-a-kind portraits created using traditional darkroom methods. Due to the nature of our process, we kindly ask all customers to read and accept the following terms before placing an order or sitting for a portrait.

Analog Process & Product Characteristics

  • All portraits are produced using a fully analog, artisan method. This means that unlike digital photography, each image is a handmade print with unique characteristics.

  • As part of the charm and imperfection of analog photography, your portrait may include natural variations such as:

    • Slight unevenness in lighting, contrast, or shadows

    • Minor surface blemishes or dust spots

    • Soft focus in certain areas of the image

  • These characteristics are not considered flaws, but rather a signature of our process — each image is truly one of a kind.

Refunds & Reprints

  • We do not accept refunds or returns under any circumstances.

  • However, if your photo is significantly underexposed or overexposed to the point that your face is not clearly visible, we will gladly reproduce your portrait at no extra charge.

  • All reprint requests must be made on the day of the session or before you leave the booth, as we cannot recreate the image at a later time.

Care & Preservation

  • All prints are made on traditional photographic paper and are sensitive to heat, moisture, and direct sunlight.

  • Customers are responsible for the proper care of their portraits. We recommend storing the print in a cool, dry place, ideally away from sunlight or humidity, to preserve its quality over time.

  • Fading or damage resulting from improper storage is not covered under any reprint policy.

🖤 Please note: your black-and-white portrait print is made directly from a paper negative — our equivalent of a film negative. If it is lost, damaged, or destroyed, your portrait cannot be recovered or reprinted like a digital file. A new portrait session would be required. We strongly recommend that you store your print safely and handle it with care.

Use of Portraits for Promotion

From time to time, Atelier Lumina Obscura may use select portraits to showcase the beauty of our work on our social media channels, website, or promotional materials.

  • We always respect your privacy, and you may opt out of having your image shared by simply letting us know at the time of your session.

  • No photos will be posted without your verbal or written consent unless previously agreed.

Customer Agreement

By receiving a portrait from Atelier Lumina Obscura, you acknowledge and accept the above terms, and understand the handcrafted, analog nature of the final product.

We deeply appreciate your support of our small craft-based business and hope you enjoy your timeless portrait.